Malcolm Baldrige National Quality Award 鲍德里奇 国家质量奖


1987年,从一个小规模,缓慢成长的美国质量运动开始,国务院建立了马尔克姆鲍德里奇国家质量奖以提升质量意识,认可美国组织的质量和商业成就,宣扬这些组织的成功业绩战略。现在,作为美国的创新和业绩卓越的最高荣誉,鲍德里奇奖(鲍奖)每年由美国总统亲自颁发给美国组织。鲍奖授予制造业,服务业,小企业,教育,医疗,以及非赢利组织。与该私有部门一起,美国国家标准和技术研究所(NIST)设计和管理鲍奖和鲍德里奇国家质量奖计划。
 
申请过程
 
为了申请鲍奖,组织必须提交详细的资料以展示他们在七个关键方面的成就和进步:领导;战略策划;顾客和市场聚焦;测量、分析和知识管理;劳动力;流程管理;以及结果。申请者将接受一个独立评审团3001000小时的评审和一份关于组织优势和改进机会的详细报告。“申请鲍奖的过程是你能得到的最佳,最有成本效益,以及全面的商业健康审核,”前鲍奖审判员,Honeywell, Inc公司质量副总裁 Arnold Weimerskirch说。
 
 
鲍德里奇国家质量奖计划的影响
自从第一个奖在1988年颁发以来,鲍德里奇国家质量奖计划已经在高度和影响上持续扩大。今天,鲍德里奇计划,鲍德里奇卓越绩效准则,以及鲍德里奇奖的接受者被全世界模仿和钦佩。
 
特别地,鲍德里奇卓越绩效准则已经在帮助美国组织进步方面起到了颇有价值的作用。该准则设计来帮助组织通过聚焦两个目的改进其绩效:为顾客交付持续改进的价值,以及改进组织的全面绩效。自从1988年以来,几百万份准则复印件被分发,而许多组织广泛地复制和电子访问更极大地增加了这一数字。Harris/Black International Ltd.的主席和首席运营官Gordon Black先生说,包含鲍德里奇卓越绩效准则的出版物“可能是美国现代商业史上单一最具影响力的文件。”
 
以下为一些有关鲍奖的集锦:
  • 洲和本地质量计划,绝大多数模仿鲍德里奇计划,已从1991年的不足10个,成长为全国范围内基于各洲的40多家活跃的计划。
  • 国际上,有将近80个质量计划在运行。大多数模仿鲍德里奇计划,包括1996年建立的日本经营品质奖,2001年中国建立的全国质量管理奖(2004年的全国质量奖)。
  • 自从1988年,从各种类型和大小的组织中有1394个申请者申请了鲍德里奇奖。
马尔克姆鲍德里奇国家质量奖获得者 (1988年到2009年, 其中一些奖项在某些年度空缺).
 
Malcolm Baldrige National Quality Award Winners
2009 5
Honeywell Federal Manufacturing & Technologies
Kansas City, Mo. (manufacturing)
MidwayUSA
Columbia
, Mo. (small business)
AtlantiCare
Egg Harbor Township
, N.J. (health care)
Heartland Health
St. Joseph, Mo. (health care)
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
Albuquerque, N.M. (nonprofit)
2008 3
Cargill Corn Milling North America
Wayzata, Minn. (manufacturing)
Poudre Valley Health System
Ft. Collins, Colo. (health care)
Iredell-Statesville Schools
Statesville, N.C. (education)
2007 5
PRO-TEC Coating Co.
Leipsic, Ohio (small business)
Mercy Health Systems
Janesville, Wisc. (health care)
Sharp HealthCare
San Diego, Calif. (health care)
City of Coral Springs
Coral Springs, Fla. (nonprofit)
U.S. Army Armament Research, Development and Engineering Center (ARDEC)
Picatinny Arsenal, N.J. (nonprofit)
2006 3
MESA Products, Inc.
Tulsa, Okla. (small business)
Premier Inc.
San Diego, Calif. (service)
North Mississippi Medical Center
Tupelo, Miss. (health care)
2005 6
Sunny Fresh Foods, Inc.
Monticello, Minn. (manufacturing)
DynMcDermott Petroleum Operations
New Orleans, La. (service)
Park Place Lexus
Plano, Texas (small business)
Richland College
Dallas, Texas (education)
Jenks Public Schools
Jenks, Okla. (education)
Bronson Methodist Hospital
Kalamazoo, Mich. (health care)
2004 4
The Bama Companies
Tulsa, Okla. (manufacturing)
Texas Nameplate Company, Inc.
Dallas, Texas (small business)
Kenneth W. Monfort College of Business
Greeley, Colo. (education)
Robert Wood Johnson University Hospital Hamilton
Hamilton, N.J. (health care)
2003 7
Medrad, Inc.
Indianola, Pa. (manufacturing)
Boeing Aerospace Support
St. Louis, Mo. (service)
Caterpillar Financial Services Corp.
Nashville, Tenn. (service)
Stoner Inc.
Quarryville, Pa. (small business)
Community Consolidated School District 15
Palatine, Ill. (education)
Baptist Hospital, Inc.
Pensacola, Fla. (health care)
Saint Luke’s Hospital of Kansas City
Kansas City, Mo. (health care)
2002 3
Motorola Inc. Commercial, Government and Industrial Solutions Sector
Schaumburg, Ill. (manufacturing)
Branch-Smith Printing Division
Fort Worth, Texas (small business)
SSM Health Care
St. Louis, Mo. (health care)
2001 5
Clarke American Checks, Incorporated
San Antonio, Texas (manufacturing)
Pal’s Sudden Service
Kingsport, Tenn. (small business)
Chugach School District
Anchorage, Alaska (education)
Pearl River School District
Pearl River, N.Y. (education)
University of Wisconsin-Stout
Menomonie, Wis. (education)
2000 4
Dana Corp.-Spicer Driveshaft Division
Toledo, Ohio (manufacturing)
KARLEE Company, Inc.
Garland, Texas (manufacturing)
Operations Management International, Inc.
Greenwood Village, Colo. (service)
Los Alamos National Bank
Los Alamos, N.M. (small business)
1999 4
STMicroelectronics, Inc.-Region Americas
Carrollton, Texas (manufacturing)
BI Performance Services
Minneapolis, Minn. (service)
The Ritz-Carlton Hotel Company, L.L.C.
Atlanta, Ga. (service)
Sunny Fresh Foods
Monticello, Minn. (small business)
1998 3
Boeing Airlift and Tanker Programs
Long Beach, Calif. (manufacturing)
Solar Turbines Inc.
San Diego, Calif. (manufacturing)
Texas Nameplate Company Inc.
Dallas, Texas (small business)
1997 4
3M Dental Products Division
St. Paul, Minn. (manufacturing)
Solectron Corp.
Milpitas, Calif. (manufacturing)
Merrill Lynch Credit Corp.
Jacksonville, Fla. (service)
Xerox Business Services
Rochester, N.Y. (service)
1996 4
ADAC Laboratories
Milpitas, Calif.
(manufacturing)
Dana Commercial Credit Corp.
Toledo, Ohio (service)
Custom Research Inc.
Minneapolis, Minn. (small business)
Trident Precision Manufacturing Inc.
Webster, N.Y. (small business)
1995 2
Armstrong World Industries’ Building Products Operation
Lancaster, Pa. (manufacturing)
Corning Telecommunications Products Division
Corning, N.Y. (manufacturing)
1994 3
AT&T Consumer Communications Services
Basking Ridge, N.J. (service)
GTE Directories Corp.
Dallas/Ft. Worth, Texas (service)
Wainwright Industries Inc.
St. Peters, Mo. (small business)
1993 2
Eastman Chemical Co.
Kingsport, Tenn. (manufacturing)
Ames Rubber Corp.
Hamburg, N.J. (small business)
1992 5
AT&T Network Systems Group/Transmission
Systems Business Unit
Morristown, N.J. (manufacturing)
Texas Instruments Inc.
Defense Systems & Electronics Group
Dallas, Texas (manufacturing)
AT&T Universal Card Services
Jacksonville, Fla. (service)
The Ritz-Carlton Hotel Co.
Atlanta, Ga. (service)
Granite Rock Co.
Watsonville, Calif. (small business)
1991 3
Solectron Corp.
Milpitas, Calif. (manufacturing)
Zytec Corp.
Eden Prairie, Minn. (manufacturing)
Marlow Industries
Dallas, Texas (small business)
1990 4
Cadillac Motor Car Division
Detroit, Mich. (manufacturing)
IBM Rochester
Rochester, Minn. (manufacturing)
Federal Express Corp.
Memphis, Tenn. (service)
Wallace Co. Inc.
Houston, Texas (small business)
1989 2
Milliken & Co.
Spartanburg, S.C. (manufacturing)
Xerox Corp.
Business Products and Systems
Rochester, NY (manufacturing)
1988 3
Motorola Inc.
Schaumburg, Ill. (Manufacturing)
Commercial Nuclear Fuel Division of
Westinghouse Electric Corp.
Pittsburgh, Pa. (manufacturing)
Globe Metallurgical Inc.
Beverly, Ohio (small business)

参考资料: 根据美国NIST 网站资料整理.http://www.nist.gov/public_affairs/factsheet/mbnqa.cfm