with thoughtful, current perspectives on such issues as race, gender, and cultural expectations as they arise, the author explores such key topics as:

　　the nature and sources of conflict, and ways of resolving it;

　　negotiation -- theories, approaches, and practical techniques;

　　mediation - models, skills, and practicing neutrality;

　　the arbitrator's role in resolving disputes;

　　other adjudicative and nonadjudicative processes;

　　policy issues, such as institutionalizing and regulating ADR;

　　.and all the crucial trends in this growing area of today's legal practice!

　　Giving readers the opportunity to apply theory to real-life situations and test newly-learned skills, the author includes role plays and skill development exercises, as well as detailed discussions of ethical issues and practical applications in various spheres where disputes commonly arise--from families and schools to construction projects and the environment.